Frequently Asked Questions
Here you should find the answers to your questions,
don’t hesitate to contact us if you don’t find your answer.
We usually reply very fast!
Whatever you do, and if you are not sure ask questions! we are here to serve you.
No you can’t, but you can always ask permission!
Depending on the purpose and the conditions, you can always ask.
All the artwork you see on the site is done by Jax.
This is a collection of works done since more than 30 years.
All the products you see on the site are products inspired by original work done by Jax.
We take about 2-7 business days to create apparel products (t-shirts etc.) and 7-10 business days for Diasec.
Then you should add shipping times on top of that. Speed and price depends on product type and destination.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
|USA||3-5 business days via USPS
3-8 business days via FedEx SmartPost
|1-3 business days via FedEx|
|Canada||5-10 business days without tracking||1-5 business days via FedEx|
|Worldwide||10-20 business days without tracking||1-5 business days via FedEx|
If your package is lost in transit, no worries! We will re-print it and re-send it at no cost to you.
Jax products are products inspired by Jax orginal artworks
In the case of returns, how do you handle the difference between a product quality problem (or, say, the wrong product shipped) vs. the customer changing his mind or wanting a different size? ?
Any returns or problems that occur because of an error on our part will be handled at our expense. Cases where your would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order.
If the item is returned to our facility, someone from our team will contact you regarding the return.
We will ship the return back to you; Unclaimed returns get donated to charity after 30 days.
All claims must be submitted within 30 days after receiving the product.
If the recipient’s address was wrong, then you are held responsible. Usually the package is sent back to the return address.
We ask for photo verification of the damaged goods, then we’ll then gladly send a replacement on us.
Click here for more info on American Apparel sizes !
For europeans: watch out the sizes are big!